Welcome to the services of Mailquest.

For a number of years, our clients have benefitted from our unique mailing solutions and we would like to offer you the same. This year Mailquest can be found in the top ten mailing houses that are QMP accredited. All of our customers are allocated their own account manager ensuring that you receive a personal service.

Based on the outskirts of Maidstone in Kent, we are ideally placed for the M20 and major routes. And with room to store over 3,000 pallets, we have plenty of space to store your project material.

Click on the headings below to find out more.


Account Management

Looking for a personal service? All of our customers are allocated their own account manager ensuring that you have one contact on all matters.

Fulfilment

Mailquest store and dispatch customers' products via Royal Mail, Parcel Force and other courier companies. Products vary in size and weight but this proves to be no problem for Mailquest. With over 3000 pallet spaces available, your products will be stored safely and dispatched promptly.

Data Manipulation

Mailquest can receive data in many formats - CSV, tab delimited, fixed width formats, zipped or unzipped. For convenience most of our customers now send their data by e-mail.

Mailquest offer;

List coding
De-Duplication
PAF

Postage Savings

Mailsorting 120, 700, or 1400
Presstream 1 or 2
Down Stream Access
City centre hand delivery

These give you the opportunity to pay the lowest postal prices available in the country today.

Personlisation

Mailquest’s extensive list of equipment gives you the opportunity to personalise your mailings, thus raising your response levels.

Sheet Laser – Mailquest offer a large variety of formats. These include A5, A4, A3 and more exotic formats like A4+1/3. These can be printed simplex or duplex with multiple personalisation fields and graphics.

Continuous laser – Mailquest offer continuous laser for larger volume mailings and this becomes cost effective at quantities as low as 100,000 items. Mailquest can offer you A4, A3 and A2 simplex, with multiple personalisation fields and graphics.

Print finishing

Mailquest offer a comprehensive in house finishing solution, with five folding lines and three guillotines you can be sure that your folding requirements are covered.

Enclosing

Mailquest offer both paper enclosing and polywrapping; this gives you the opportunity to place all of your work with one supplier.

Polywrapping - Mailquest have two polywrapping lines, with the opportunity for further onserts or inserts. We also have an on-line inkjetter to print directly onto your magazine or poly.

Paper enclosing – Mailquest have eight paper enclosing lines giving a huge capacity. The machinery can enclose into DL, C5, Square or C4 envelopes giving you the greatest creative freedom.

Mail Dispatch

Mailquest use Royal Mail’s EPRO system to docket your mail; this means you can view your postal costs online. Royal Mail and other suppliers collect up to five times per day so there will be no delays in dispatching your mailing products.

Call response handling

Working with an established local partner, we can offer 24/7 call centre facilities for inbound telephone response handling services.

If your mailing prompts your customers to make bookings or place orders, we can set up a dedicated phone line with fully trained staff on hand to take your calls.

And if you're concerned about losing business but want to have a call handling service that is affordable? Consider how we can help. Our service is simple to set-up and simple to use. You simply decide which calls you want our virtual office services to handle - either all of them, those that receive a busy tone or those that do not get answered within typically 15 seconds. Our telephone answering services will answer these calls for you with your company name, take a message and then email or sms you the message instantly.

Always polite and professional, your customers will receive top quality service every time.


Fulfilment - Direct Mail - Printing - Envelopes - Data Services - Design - Storage - Call response handling

Mailquest is a print and mailing company that provides complete commercial printing and direct mail solutions for our customers - from print to post. We are very focused upon helping all our customers achieve their objectives from their marketing campaigns and their marketing communications activity. To ensure that we can do this we have put together a comprehensive range of printing and direct marketing services providing a high quality service.

The Mailquest approach is to work in partnership with our customers to fully understand their printing and direct mail needs before providing the most appropriate solution. We are print production and direct marketing experts and we use our expertise on behalf of our customers to deliver fast, high quality and cost effective printing services and direct mail solutions.
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